Terms and Conditions
All trees offered for sale on our website are subject to availability. We cannot guarantee that the varieties and formats you order will be available when we come to despatch your order, because trees in the nursery may fail to reach the expected size during the growing season, or become damaged or otherwise unsuitable for sale. Trees may become unavailable even after we have sent you a "despatching soon" notification because of issues which can arise during picking and packing. However if this happens we will let you know by email as soon as we are aware. We will not despatch alternative or substitute varieties without first discussing with you.
Please make sure your contact details, especially your email address and phone number, are accurate and kept up to date in your account details on our website, so that we can get in touch with you if there are problems with your order.
If you use a spam blocker on your email system, or an email screening service, please ensure you permit emails from any address @orangepippin.com.
Cancelling your order
Please note that in most cases we reserve stock for you even if we have not taken payment, therefore if you wish to cancel your order please let us know promptly so that we can make the stock available for other customers.
You can cancel your order at any time up to the point within 24 hours after the date when we send you a "despatching soon" notification. After this point your items will have been packed and readied for shipment. If you still wish to cancel after the "despatching soon" notification please see "Returns" below - but contact us as quickly as possible as we may still be able to cancel the delivery.
Trees are natural products and we can only ship them when they have reached the right size and weather conditions at our nurseries are suitable. However in most cases we are able to agree a week within the month when you would prefer delivery.
We cannot guarantee delivery dates or undertake to deliver on specific days or at specific times. Because of the size of our delivery cartons the day of delivery may change even after we have confirmed despatch. We strongly recommend you allow flexibility in any further arrangements you may have, for example if you are booking a gardener to help plant your trees.
Our trees undergo quality control procedures to ensure they meet our standards. We package them very carefully to ensure they reach you in good condition.
If there is a problem with your order for whatever reason it is usually not possible to replace a tree with the same variety / rootstock because of stock shortages - if that is the case we will refund your payment.
If your trees are damaged in transit please contact us immediately - time is of the essence. Whilst we are making arrangements to refund / collect or replace the damaged trees it is important that you look after them carefully. If they are bare-root trees please lie them on the ground in a safe place and cover the roots with garden soil. We will offer a replacement if possible or a refund.
If we make a mistake and deliver something different from what you ordered (as shown on your order acknowledgement), please let us know by email immediately. We will arrange a replacement or alternative if available, or a refund.
We do not accept any liability if your trees fail to grow, or do not reach the expected sizes, or do not produce fruit or blossom. However we will replace trees (if replacements are available) or provide a refund where it is clear we are at fault. Please note that by far the most common problem we encounter is young trees dying as a result of rabbits eating the bark, so if you think you have the possibility of rabbits (or other rodents, or deer) please protect your trees.
Delivery is at your risk. If you ask us to ask our couriers to leave the delivery cartons in a safe place or with a neighbour we do not accept liability for loss or damage. Even though our couriers will do their best to follow any instructions you may have passed on to us, it is your responsibility to locate the trees after delivery and plant them promptly.
It is not possible to return bare-root trees or trees which have been removed from their pots for shipping, because they are perishable items, so please check your order acknowledgement carefully.
Pot-grown trees can be returned (UK only) as long as you notify us within 7 days of delivery and agree to pay the collection charges, and have not removed them from their containers. Collection charges vary depending on location but are usually £15-£20 (UK only). We will arrange to collect the trees using our couriers (who know how how to handle our items). Trees should be returned in the delivery cartons they were sent in or a similar close-fitting carton. They will be inspected on return to ensure they are still saleable so please look after the trees until they are collected. In general the sooner you contact us and the sooner the trees are collected, the more likey they are to be of saleable quality. We will then refund your payment, less any packing and collection charges.
Online payment systems are constantly being updated by the banks to improve protection for consumers. To minimise problems please make sure you supply full address details on your order as this information is used by the banks to verify your credentials. The delivery address does not have to be the same as the billing address, but PO Boxes cannot be used.
We also reserve the right to cancel an order after payment has been made if post-authorization checks by our bank reveal problems with the transaction. We will refund the full original amount in this situation.
Trees offered for sale on our US website are only available for sale within the continental USA excluding Alaska and cannot be exported under any circumstances. Trees offered for sale on our UK website can be exported to some countries within the European Union for which we have Plant Passport certification. We cannot ship from the USA to Europe or vice versa because of plant health restrictions. We cannot deliver to any other countries. Unfortunately we cannot deliver to Canada at present although we are looking into this.
Please check our delivery areas and surcharges before ordering.
Once we start to prepare your order for delivery it is impossible to change the delivery address. If your order has been dispatched and you wish to change the delivery address it will usually require the items to be returned to us and sent out the following week, and there is a charge for this. If you have paid by credit/debit card or Paypal we may have to cancel your order and take a new order, in order to comply with bank security procedures.
Other general terms and conditions
Title to the goods remains with Orange Pippin Limited until full payment has been received and the goods have been despatched.
We reserve the right to change these terms and conditions at any time.
Fruit tree guarantee
Most of our tree are covered by our fruit tree guarantee. Please make sure you check to see if any conditions may apply in your case, and note that we ask you to let us know as soon as you suspect there is a problem.
We are fruit tree enthusiasts and we try our best to make sure all the information on this website is accurate, however we do not accept any liability for any loss or damage from inaccuracies in the information we provide.
The photographs on our website are for illustration purposes only, since there can be natural variations in size and appearance between varieties and from one year to the next.
All text and images on this website are copyright Orange Pippin Ltd and may not be copied or re-used without our permission.
Cookies and Privacy
Note for customers in the USA and western Europe
Please note that Orange Pippin Ltd is a company based in England, and our trading terms are regulated by the laws of the United Kingdom. For more details click here. However our ambition is to offer the same comprehensive range of fruit trees in the USA and Europe as we do in the UK.
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